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Vanguard HR Audit and Service Review: World-class Strategic Partnering
(format: full-day, in-house or public workshop)
Empower your HR team with the techniques utilized by the nation's top HR departments to demonstrate how they are adding value toward the accomplishment of strategic and operational business objectives. Personally led by Dr. Andrew Bargerstock, this workshop focuses on three tool sets for building competencies as a strategic business partner: HR audits, HR metrics, and cost-benefit analysis.
Workshop summary
- How to audit HR services, measure satisfaction, and improve the HR team's performance
- conducting assessments of and prioritizing internal customer needs
- developing a valid internal customer satisfaction survey for HR services
- gathering critical performance data
- evaluating effectiveness of specific HR services
- formulating action plans to strengthen HR's contribution to organizational effectiveness
- How to establish "meaningful" HR metrics
- Review of commonly tracked HR metrics (Saratoga Institute, etc.)
- Exchange of ideas about what is important to track
- Guidelines to establishing your own organization-specific metrics
- How to use cost-benefit analysis as a tool to support budget proposals
- Flaws in the classic cost-benefit model
- Techniques for capturing hidden costs and benefits associated with HR interventions
- Case study on calculating the true cost of turnover
The workshop is enlivened by participant interactions, sharing of ideas, and the personal experiences of Dr. Bargerstock in implementing such programs with his clients.
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